German Speaking Customer Service Representative

German Speaking Customer Service Representative
Leírás
Our partner is a growing SSC, which would like to extend its Customer Service site.
We are looking for candidates with strong German and English language skills to join their team.
German Speaking Customer Service Representative
Feladatok
Being the Single Point of Contact between End users and Onsite Engineers.
Understanding and supporting the End-to-End Product Management Lifecycle
Use of IT Service Management tools including Order Management, Asset Data Handling, Appointment scheduling with End users
Quality check and processing of incoming requests and incidents via ticketing tools, mailbox, and phone based on predefined Knowledge Base documents and work instructions
Within delivery keeping the agreed service levels
Maintaining and improving customer satisfaction, providing a consistent customer experience
Monitoring all tickets and escalating issues in line with company processes to ensure customer demands are met
Exception handling within the process (stuck process/change process/procedural changes.)
Elvárások
Fluency in German and English (spoken and written)
Experience with Customer Service, confidence in communication with internal and external customers
Good understanding of IT support, IT Service Management Tools and SAP
Working knowledge of Windows 7/10, MS Office
Good interpersonal, literacy and numeracy skills
Amit kínálunk
Cafeteria benefits
Medicover private health care package
Language courses, soft skills training and talent programmes
Go through a professional and personal development
Have a stable workplace with flexible scheduling (HO opportunity)
Munkavégzés helye
Budapest