Senior Customer Service Representative - German Speaking

Maintain customer and material master databaseEnter customer orders and follow them upManage customer requests and queriesLogging, assigning, tracking progress of complaints &
claims from receipt to completionInteract with customers and stakeholders in a professional, friendly and efficient mannerFacilitate the invoicing processDifferent bonus opportunities based on performance, wide range of cafeteria elementsLife &
health insurance, medical care packageFlexible working schedule:
home office up to 3 days / week, based on team agreementOpportunity to build up long term career path and develop your skills with wide range of learning optionsFamily friendly workplace e.G.:
Extended parental leave, Mother-baby roomEmployees’ wellbeing programs e.G.:
Employee Assistance Program, Company Recognition ProgramPossibility to join our social communities and networksChill-out and collaboration spaces in our beautiful Budapest Agora and Szeged offices e.G.:
Play Zones, Office massage, Sport and music equipmentAssets like phone for private usage and company laptop are provided from the first day of employment with other equipment if requestedbp Hungary won the Most Attractive Employer 2023 Award SSC / BSC sector third time in a row at PwC's annual employer research. Come and join us!Proficiency in German and solid English knowledgeCustomer oriented approachFlexible, motivated personalityProven experience in the field of Customer Service or in SSC environmentGood communication skills