Team Leader (German Speaking) - Pécs

Our prestigious partner, a market leader of pet supplies is looking for new colleagues to join their Customer Service Department at Pécs, as a Team Leader.
As Customer Service Team Leader, you will be responsible for leading and managing a team of customer service representatives (~10 FTE), which supports German customers.
Your tasks will include:
Develop and maintain professional relationships with customers and team members.
Coach and mentor team members to improve their performance and achieve their goals.
Organize daily operations, including shifts, work plans, activities, and other related tasks.
Use problem-solving skills to address customer issues and provide effective solutions.
Analyze data and use it to improve team performance and customer satisfaction.
Optimize processes to improve operational excellence and efficiency.
Collaborate with other departments to ensure a seamless customer experience
Elvárások / Requirements
Your profile:
2-3 years of leadership experience in a customer support organization
Strong problem-solving skills with a structured mindset.
Process affinity and the ability to optimize processes in the sense of focusing on operational excellence.
Ability to transform data into actions.
Solid German and English language skills.
Good communication and interpersonal skills.
Coaching/mentoring skills for team members
Amit nyújtunk / Benefits

Competitive salary and benefit package
Supportive and welcoming community
People- and pet friendly work environment
Flexible work arrangement:
2 days in the office and 3 home office days per week