Team Leader, Customer Service - German Speaking

Lead a team of customer service representatives in the field of administration, order management, quotations, master data.Responsible for the success of the daily operations of the team.Drive the resolution of complex customer requirements, manage and follow up escalations, liaising with partner functions.Communicate cross functionally as required with Finance, Logistics, Warehouse, Technical Service, Regulatory, Legal, Sales, Marketing and Quality Systems.Ensure that the Key Performance Metrics for Customer Services are met tiatives.Support key Customer Service strategies to drive customer loyalty &
resulting customer satisfaction score.Support Sales to enhance the customer experience by providing appropriate guidance.Drive and participate in key projects to support local/corporate initiatives.Utilize system knowledge to provide appropriate guidance on transactional capability.Oversee management of customer related data within ERP systems.To meet the demands of business capacity and seasonality, it may be necessary to lead cross training and cross support initiatives by partnering other customer service teams.Stabilize the Operations Teams to reduce the attrition rate.Boost seniority in the respective team with effective 1:
1's, coaching and mentoring.This position requires repetitive typing and regular use of a computer plus multiple displays.Most of the other physical demands are typical with those associated with an office environment.We are proud to be an Affirmative Action / Equal Opportunity Employer committed to hiring a diverse and inclusive workforce.#GBS24Demonstrated skills in people management &
developmentExperience in supporting efficiency and productivity projects.Good written and oral communication skills are essential.Must be able to interface effectively with internal &
external customers.Strong results focus and attention to detail are essential.Demonstrated ability with systems is critical, including Outlook, PowerPoint &
Excel.Good organisational skills are necessary, as is the ability to use own initiative and collaborate well within a team.An ability to handle confidential and/or proprietary information.Good organisational skills are necessary, as is the ability to use own initiative and collaborate well within a team.Excellent analytical and presentation skills required.Must be task focused with enthusiasm and a flexible approach.Experience:
A minimum of 3+ years’ customer service leadership experience is required preferably in a shared services environment.Experience with ERP systems.Education:
Requires a Bachelor’s degree from four-year college or university or equivalent work experience.