Head Of Account Management

You lead the Account Management team responsible for developing and maintaining collaboration with our restaurant partnersYou actively contribute to the development and implementation of the Account Management strategyYou continuously monitor and analyze the market, developing proposals for changes and implementing development tasksYou improve continuously the services provided to our partners by involving sister departments logistics, marketing, legal, finance, product, customer serviceThrough the Regional Account Managers, you plan and coordinate the work of the team while continuously improving efficiencyYou provide professional support and internal training to the Account Management teamYou design the Account Management metrics and reporting systems, then breaking them down into teams and areasYou set personal sales goals and plans within the team, and manage the performance appraisal processes of the team membersYou collaborate with the Berlin regional headquarters to achieve international goals, implementing and sharing best practicesYou manage partner communications in line with the quality, legal and content elements required by the companyYou ensure a structured rule-based daily operation in the Account Management organizationYou participate actively in the selection and onboarding processes of new team members, training and mentoring new colleaguesYou contribute to the development of guidelines for marketing and advertising tasks and the definition of tasks to be carried outThis position reports directly to the Commercial DirectorYou will join us in our office, designed specifically for us under Czuczor street 2 - which was finalist in the “Office of the Year” award in 2020 - close to several traffic hubs in the downtownYou can work out in our company gym located in our office any timeWe regularly gift our colleagues foodora merch, and provide them foodora pro subscription with monthly coupons, so you can enjoy delicious meals during home office days and the plus 3 summer days offWe plan with our colleagues long term and we are happy to support you with mentoring and additional trainings based on your needsThanks to our international background, you are able to practice English on a daily basis and with our shared knowledge hub learn new areas and skills on the job with the help of dedicated experts across the globeWe are a 100% carbon neutral company and we are committed to give back to the society currently supporting 6 different charities all year roundCompleted higher educationMinimum 5 years of experience in hospitality and/or retailMinimum 3 years of management experienceFluent English speakingConfident use of MS Office systemsCategory B driving license, and willingness to travelStrong customer-oriented mindsetOutstanding negotiation and collaboration skillsPossession of own vehicle