Front Office Receptionist/ Night Receptionist

What will I be doing?As Front Office / Night Receptionist, you will assist in daily Front Office operations and work with customers and Guests as part of a project used to demonstrate your abilities to work in the hotel management sector. A Front Office / Night Receptionist is responsible for managing the first impressions of our Guests and, therefore, your main tasks will be:
Ensure accurate and efficient running of reception including check in/out proceduresRespond to Guest queries in a timely and efficient mannerEnsure that both the Front Office Team Leader and Reception Supervisors are kept fully aware of any relevant feedback from Guests and/or other departmentsBe able to undertake variable shift work schedules or permanent night shifts as a Night AuditorDemonstrate a high level of customer service at all timesUndertake a review of end-of-day takings against logged reportsAssist other departments wherever necessary and maintain good working relationships with Team MembersAs Front Office / Night Receptionist you can enjoy our Hilton benefits such as:
Travel all around the world with our GO Hilton programFree of charge cateringCafeteriaGrowth opportunity with Hilton UniversityWhat are we looking for?Front Office / Night Receptionist serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
Previous experience in 4* hotelPositive attitude and good communication skillsCommitment to delivering a high level of customer serviceAbility to work on your own and as part of a team