Customer Service Representative Ii

Work on assignments/projects as part of a teamBecome knowledgeable of the Customer Service functions of the ERP systemCustomer data maintenanceAssess individual customer requirements and direct activities to appropriate departmentsMaintain daily customer service reportsHandle all fax/written/web orders within the division’s guidelines, relay price and availability of products to customers where necessaryResponding to customer enquiries by telephoneDeal with customer complaints, tenders efficiently and expertly as per the service level agreementEnforce to SOP’s, SLA’s and departmental training guidelineMay be required to perform other related duties as required and/or assigned.This position requires repetitive typing, considerable interaction on the telephone and regular use of a computer.Most of the other physical demands are typical with those associated with an office environment.We are proud to be an Affirmative Action / Equal Opportunity Employer committed to hiring a diverse and inclusive workforce. Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.Competent Microsoft Office userStrong written and verbal communication skillsAbility to communicate on the phone clearly and effectivelyHave the ability to identify and solve problems and to multitask under deadlinesPossess self-motivation, passion, a positive demeanor and perform as an excellent teammateDisplay attention to detail and accuracy in the workplaceGood organizational skills and the ability to prioritize optimallyDemonstrate judgment, tact and subtlety in dealing with internal and external customersWork on own initiative on daily routine tasks as well as solving system issues Experience:
Relevant customer service experience required, preferably in a call centre/office environmentExperience with Oracle or SAP preferred but not crucialRequires a high school graduate or a Government Body award. A Bachelor’s Degree is preferred but not crucial, candidates with shown experience and knowledge will also be considered.